JoinHealth

Self-Service Options

Medical & Dental

Most account and claims questions can be resolved immediately, 24/7, using the JoinHealth member portal. You can use the portal to:

  • Check the status of a claim or view your claims history
  • Request access to a dependent's claims on your account
  • Get a copy of your 1099-HC tax form
  • Ask a question about your prescription (Rx) benefits
  • Request a member ledger
  • Order a replacement ID card
  • Check your deductible and out-of-pocket accumulations
JoinHealth

Reimbursement Accounts (FSA/HAS/DCA/HRA)

For reimbursement accounts, you can use the EBPA WealthCare portal to:

  • Update demographic information on file for your FSA or other ancillary benefits 
  • Check the status of an FSA/ancillary claim, card transaction, or claim/card denial 
  • Get help with your FSA debit card 

Tuition Accounts 

For tuition accounts, you can use the EBPA tuition portal to: 

  • Check the status of a tuition reimbursement claim or submit supporting documentation
  • Request a tuition Explanation of Benefits (EOB)

COBRA & Direct Bill 

Use the EBPA Summit portal to manage COBRA or direct bill premium payments online and update your banking information.  

Call Us for These Issues

These specific issues are best resolved with a quick call to the right team:

FSA & Ancillary Benefits — Ancillary Services Team
888-678-3457
Use for: portal login assistance, eligibility/benefit questions for FSA and other ancillary plans, and missing information needed to complete a tuition claim.

COBRA & Direct Bill
888-232-3203
Use for: help accessing the COBRA portal, or to request COBRA paperwork and documentation.

Tuition Program
877-777-0031, option 3
Use for: help logging in to or using the tuition reimbursement portal.

Customer Service
800-258-7298
Use for: pre-certification / prior authorization questions, or if you're having trouble accessing or using the Member Portal itself.

Still Need Help?

If your question isn't covered above, reach us in one of these ways:

  • Call us at 800-258-7298 for the fastest response
  • Complete the contact form below and a member of our team will call you back 

Please note: We can’t handle customer service requests by email, so we can’t respond directly to the email address you provide. You'll receive a return phone call instead.

Call Now: 800-258-7298

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Client Testimonials

“Health plan administration can be complex and involves handling thousands of daily transactions confidentially. While only a very small percentage of our clients ever have questions, we always receive prompt assistance in resolving their concerns.”

Client Testimonials

“I have nothing but high praise for the service we receive. The continued support and follow-through from our service team always protects the plan’s integrity and helps to ensure we remain in compliance.”

Client Testimonials

“Your team has been a partner with us throughout this journey – ready to step in and help effectively whenever needed.”

Client Testimonials

“Our service team is knowledgeable, responsive, and professional. They know where to go to seek resolution and keep me informed along the way. On top of that, they are personable and a pleasure to deal with.”

Client Testimonials

“The client services team answers our questions about escalated issues really well and provides documentation that we can provide to our employees.”